Troubleshooting: Error 3800

1. Repair your Legacy program by updating it.
   Click Here to update Legacy 7.0.
   Click Here to update Legacy 6.0 or earlier versions.
2. Run File Maintenance - Check/Repair. Click on File > File Maintenance > Check/Repair and follow the prompts.
   
   If the error messages occur during the Check/Repair process, click No to continue with the repair. Do step 2 twice if errors are found.
   
   After doing steps 1 and 2, try Legacy again. If the program works, you can stop here. No further repairs are needed. If the program is still not functioning correctly, proceed with the following steps.
3. Export your records into a new Legacy family file:
   1. Click File on the menu bar and select Export To from the file menu.
   2. Choose Legacy File from the submenu and proceed.
   3. Give the file you will export to a new name and click Save.
   4. The Export screen will open. Please click the large Start Export button. (If you get a message about sources, click Don't Assign a Source.)
   5. Use the new family file and delete the old one when you are satisfied with the results.
      
      Try Legacy again. If the program works, you can stop here. No further repairs are needed. If the program is still not functioning correctly, proceed with the following steps.
4. Please download and install Microsoft Data Access Components [MDAC] 2.8 RTM (English). (Not needed for Windows XP with Service Pack 2 or higher. )
   
   MDAC 2.8 contains the same version of the MDAC components that are installed by Windows XP Service Pack 2 or higher and is supported on Windows 98, Windows ME, Windows NT 4 and Windows 2000. To download the MDAC 2.8 please click here.
   
   If you get a message that your version of MDAC is current then skip to step 2.
5. Please download and install Jet 4.0 Service Pack from Microsoft.
   
   The service pack solves several errors reported by Legacy users. There are four versions of the Service Pack; please choose the version that matches your Window's operating system. There are two steps involved: downloading and running the file installation.
   1. For Computers That Are Running Microsoft Windows 95, Microsoft Windows 98 and Microsoft Windows NT version 4.0
      Use Jet40SP8_9xNT.exe to install Jet 4.0 SP8 on computers that are running Windows 95, Windows 98 or Windows NT version 4.0:
      http://support.microsoft.com/default.aspx?scid=kb;en-us;829558&Product=acc2002
   2. For Computers That Are Running Windows Millennium Edition
      Use Jet40SP8_WMe.exe to install Jet 4.0 SP8 on computers that are running Windows Millennium Edition: 
      http://support.microsoft.com/default.aspx?scid=kb;EN-US;282010
   3. For Computers That Are Running Microsoft Windows 2000
      Use Windows2000-KB829558-x86-ENU.exe to install Jet 4.0 SP8 on computers that are running Windows 2000:
      http://support.microsoft.com/default.aspx?scid=kb;en-us;829558&Product=acc2002
   4. For Computers That Are Running Microsoft Windows XP
      Please update your Windows XP with Service Pack 3. Visit http://support.microsoft.com/kb/322389/ for more information about this.

If you get a message that your version of Jet 4.0 Service Pack is current then uninstall and re-install Legacy.