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Articles in Root Folder

Root Folder

"Legacy Genealogy Software for Windows has stopped working" error
APPCRASH - Application Name: Legacy.exe

Root Folder > General

Do you have a UK edition of Legacy?
Does Legacy work on a Mac?
Does Legacy work with the new FamilySearch system?
Downloading and Installing Legacy 7.0 (Standard and Deluxe Editions)
Family Tree Maker GEDCOM files don't include multimedia
How can I re-download Legacy 7.0 Deluxe without having to pay for it again?
How can I switch back to Legacy 6 from Legacy 7?
How do I find family files on my computer?
How do I install Legacy to a different location?
How do I unlock the Deluxe Edition features of Legacy 7.0?
How to install or update Legacy with no or slow Internet service
I cannot find my Legacy Deluxe customer number. What do I do?
I can't find the Legacy 7.0 Deluxe to download
I currently have a different genealogy computer program. How do I import my information into Legacy?
I didn't get the installation password.
I have a new computer, so how do I install Legacy Deluxe without paying again?
I just bought Legacy Deluxe but didn't get a Deluxe Customer Number

In set-up I am asked for a password and I don't have one.
Installing Legacy 7.0 over previous editions
Legacy 7.0 Deluxe is not on my CD
Legacy and new FamilySearch
Legacy and Windows Vista
Our Legacy News mailing list provider - Feedblitz
Should I backup my exiting Legacy family file before installing Legacy 7.0?
What are Legacy's system requirements?
What is the difference between the free standard edition and the deluxe edition?
When installing Legacy 7.0, what will happen to the user settings from my previous version?
Where can I download the previous editions of Legacy (version 6.0 and earlier)?
Where can I find the "build date" of my Legacy program?

Root Folder > How To

How to backup and restore a family file in Legacy 7.0
How to convert existing sources to the SourceWriter system
How to download GEDCOM files from Family Trees at Ancestry.com
How to download pictures from Family Trees at Ancestry.com
How to: Multimedia file backup and file restoration
Moving Legacy Family Files Between Computers
Moving Legacy Pictures from One Computer to Another
Setting Lenovo Mouse Options
Validating our email address with earthlink.net spam blocker addresses.

Root Folder > Troubleshooting

"Can't initialize..." when installing
After installing Legacy, I click the Finish button and the setup begins all over again.
AU Code Not Accepted in Premium Edition
Can't open family file on CD or DVD
'Could not communicate to the network server' or 'Could not retrieve update information from the Internet'
Disconnected when downloading
I entered people into my family file, but the next time I opened it they were gone
I have two or more Legacy icons on the desktop
I installed the newest Legacy version over my old Legacy 6.0 but it still starts as the old Legacy version
Legacy and Windows Vista
Legacy Charting pre-release version expiration
Legacy won't accept my Deluxe Customer Number
Setup File Corrupt, Damaged or Wrong Size
The IMSI version of Legacy doesn't finish installing because of an error "The file F:\LegacyManual\Legacy 4 Manual.PDF could not be opened"
The password does not work
There is no Legacy icon (shortcut) after installing
Troubleshooting: 2147417848 automation error
Troubleshooting: Access violation at address 00000000 read of address 00000000
Troubleshooting: Access Violation, Invalid Page Faults, Illegal Operation message & General Protection Faults
Troubleshooting: Backup error - 503
Troubleshooting: Backup error - 507
Troubleshooting: Backup error 527 - at least one 'skipping file' event was triggered
Troubleshooting: DLL or OCX file is changed, missing, out of date, or invalid
Troubleshooting: Error 13 type mismatch
Troubleshooting: Error 1706 - no valid source could be found for [program name]. The windows installer cannot continue.
Troubleshooting: Error 2007 - invalid bands collection
Troubleshooting: Error 3011
Troubleshooting: Error 3021
Troubleshooting: Error 3022
Troubleshooting: Error 3167
Troubleshooting: Error 3197
Troubleshooting: Error 3265
Troubleshooting: Error 3276 - not enough space on disk
Troubleshooting: Error 339
Troubleshooting: Error 3800
Troubleshooting: Error 400 - form already displayed; can't show modally

Troubleshooting: Error 402
Troubleshooting: Error 405
Troubleshooting: Error 429
Troubleshooting: Error 48: file not found: wininet.dll
Troubleshooting: Error 526 while restoring a family file
Troubleshooting: Error 530 - the license key required to use this control was not found or is invalid
Troubleshooting: Error 70 - permission denied
Troubleshooting: Error 75 - path/file access error
Troubleshooting: Error 91
Troubleshooting: Error in frmMDIMAIN
Troubleshooting: Error Opening file - Could not lock file - Do you want TO TRY AGAIN
Troubleshooting: Error Opening Message File. Could not lock file. (Windows Vista)
Troubleshooting: Error saving history list
Troubleshooting: I can't convert database after re-installing Legacy
Troubleshooting: I can't open my family files after upgrading or updating Legacy program
Troubleshooting: Legacy crashes the computer
Troubleshooting: Legacy locks up or freezes
Troubleshooting: Message file record #12601 was not found
Troubleshooting: Network Error 3 and/or HTTP Error 404: File not found
Troubleshooting: Run-time error 1007 - decompression unsuccessful
Troubleshooting: Run-time error 380 - invalid property value
Troubleshooting: Run-time error 5 - invalid procedure call
Troubleshooting: Run-time error 53 - file not found
Troubleshooting: Run-time error 530
Troubleshooting: Run-time error 7 - out of memory
Troubleshooting: Run-time error 76 - path not found
Troubleshooting: Run-time error 9 - subscript out of range
Troubleshooting: SmartSound QuickTracks Plugin Error 1706
Troubleshooting: The language file legacy.lng is the wrong version
Troubleshooting: When installing Legacy I receive a Setup Initialization Error
Troubleshooting: XCEEDZIP.DLL error
Troubleshooting: You do not have permission to open this file

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