English
Arabic
العربية
Chinese (Simplified, China)
中文
Chinese (Traditional, Taiwan)
中文
Croatian
hrvatski
Czech
čeština
Dutch
Nederlands
English
English
English (United Kingdom)
English
French
français
French (Canada)
français
German
Deutsch
Hebrew
עברית
Hungarian
magyar
Italian
italiano
Persian
فارسی
Polish
polski
Portuguese (Brazil)
português
Russian
русский
Spanish
español
Thai
ไทย
Home
Knowledge Base
Tickets
Community
Articles in Troubleshooting
Search
Root Folder
>
Troubleshooting
"Can't initialize..." when installing
After installing Legacy, I click the Finish button and the setup begins all over again.
AU Code Not Accepted in Premium Edition
Can't open family file on CD or DVD
'Could not communicate to the network server' or 'Could not retrieve update information from the Internet'
Disconnected when downloading
I entered people into my family file, but the next time I opened it they were gone
I have two or more Legacy icons on the desktop
I installed the newest Legacy version over my old Legacy 6.0 but it still starts as the old Legacy version
Legacy and Windows Vista
Legacy Charting pre-release version expiration
Legacy won't accept my Deluxe Customer Number
Setup File Corrupt, Damaged or Wrong Size
The IMSI version of Legacy doesn't finish installing because of an error "The file F:\LegacyManual\Legacy 4 Manual.PDF could not be opened"
The password does not work
There is no Legacy icon (shortcut) after installing
Troubleshooting: 2147417848 automation error
Troubleshooting: Access violation at address 00000000 read of address 00000000
Troubleshooting: Access Violation, Invalid Page Faults, Illegal Operation message & General Protection Faults
Troubleshooting: Backup error - 503
Troubleshooting: Backup error - 507
Troubleshooting: Backup error 527 - at least one 'skipping file' event was triggered
Troubleshooting: DLL or OCX file is changed, missing, out of date, or invalid
Troubleshooting: Error 13 type mismatch
Troubleshooting: Error 1706 - no valid source could be found for [program name]. The windows installer cannot continue.
Troubleshooting: Error 2007 - invalid bands collection
Troubleshooting: Error 3011
Troubleshooting: Error 3021
Troubleshooting: Error 3022
Troubleshooting: Error 3167
Troubleshooting: Error 3197
Troubleshooting: Error 3265
Troubleshooting: Error 3276 - not enough space on disk
Troubleshooting: Error 339
Troubleshooting: Error 3800
Troubleshooting: Error 400 - form already displayed; can't show modally
Troubleshooting: Error 402
Troubleshooting: Error 405
Troubleshooting: Error 429
Troubleshooting: Error 48: file not found: wininet.dll
Troubleshooting: Error 526 while restoring a family file
Troubleshooting: Error 530 - the license key required to use this control was not found or is invalid
Troubleshooting: Error 70 - permission denied
Troubleshooting: Error 75 - path/file access error
Troubleshooting: Error 91
Troubleshooting: Error in frmMDIMAIN
Troubleshooting: Error Opening file - Could not lock file - Do you want TO TRY AGAIN
Troubleshooting: Error Opening Message File. Could not lock file. (Windows Vista)
Troubleshooting: Error saving history list
Troubleshooting: I can't convert database after re-installing Legacy
Troubleshooting: I can't open my family files after upgrading or updating Legacy program
Troubleshooting: Legacy crashes the computer
Troubleshooting: Legacy locks up or freezes
Troubleshooting: Message file record #12601 was not found
Troubleshooting: Network Error 3 and/or HTTP Error 404: File not found
Troubleshooting: Run-time error 1007 - decompression unsuccessful
Troubleshooting: Run-time error 380 - invalid property value
Troubleshooting: Run-time error 5 - invalid procedure call
Troubleshooting: Run-time error 53 - file not found
Troubleshooting: Run-time error 530
Troubleshooting: Run-time error 7 - out of memory
Troubleshooting: Run-time error 76 - path not found
Troubleshooting: Run-time error 9 - subscript out of range
Troubleshooting: SmartSound QuickTracks Plugin Error 1706
Troubleshooting: The language file legacy.lng is the wrong version
Troubleshooting: When installing Legacy I receive a Setup Initialization Error
Troubleshooting: XCEEDZIP.DLL error
Troubleshooting: You do not have permission to open this file
×
forgotPassLbl
Username
Please log in below
×
Username
Password
Remember Me
Not Logged In
×
You must be logged in to perform this action.